Consultations

No consultations without an appointment!
A consultation appointment can be requested by calling 03/225 24 25.
For any consultation during following times the regular fee is to be paid (no extra costs).

Planned absences

How to reach the practice

Making an appointment: call 03 / 225 24 25

To request an appointment call 03 / 225 24 25.
Even though it is easier to make an appointment by phone you can also come by to request one during consultation times. We will see if we can fit you in. You will take the risk that there are no vacancies. In this case you will follow the last patient. If you need urgent help we will find a solution.
It is not possible to make appointments online or by e-mail. Why should you? You can call 24 hours a day, 7 days a week. Also at night and during weekends. The secretary will always be available. You will never be connected to an answering machine.
A regular appointment - 20 minutes during the mentioned hours - will not be charged extra. For appointments that last more than 20 minutes or that are outside regular consultation times you will pay a supplementary fee that your health care provider does not refund.
Please mention if you need a regular appointment, a longer appointment or an appointment for two or more people. This way I know how much time to reserve.
Appointments outside regular consultation times must be made with me personally during consultations. The secretary will not be able to make them.
If you get no answer on the regular number 03 / 225 24 25, please call 03 / 680 44 38 instead. Do not use this number because 03 / 225 24 25 is occupied.

Cancelling an appointment

If you cannot keep an appointment, please call to cancel. This must be done as soon as possible and certainly before 8.00 am for morning consultations and before 2.00 pm for evening consultations. This gives other patients the opportunity to use the time.

Please cancel by phone only, not by e-mail nor by leaving a note in my mail box.

If you fail to cancel in due time you will be billed for half the consultation fee. This compensation will not be reimbursed by your health insurance.

Patient presenting late for an appointment

A decent consultation (inquiry + consult + diagnosis + treatment information + administration) requires at least fifteen minutes.
If the time of your consultation has passed, the following patient gets your time. If you are more than five minutes late, you may lose your appointment. In the case of an emergency it may be possible to see you after planned appointments. If this does not suit you, we will have to make a new appointment. You will be billed for half the fee of this lost consultation. This compensation will not be reimbursed by your health insurance.

Please consider that it is not easy to find parking space near the practice. Traffic can cause delays during rush hour for cars but also for public transportation.

Appointments outside consultation hours

Any appointments outside regular consultation hours have to be made with me personally. The secretary cannot make these appointments. For these consultations a supplementary fee will be charged. This supplement will not be compensated by your health insurance.

Fees

In 2011 the regular fee for a consultation of 20 minutes is 23.00 €. At least 17.09 € is reimbursed by your health care provider, but 18.86 € is reimbursed if you subscribed to my practice, thus having a so called 'Global Medical File'. The 28.00 € subscription fee is also fully reimbursed by your health care provider. Subscriptions are due annually. If you have an Omnio status 21.47 € and respectively 21.93 € is reimbursed.

The consultation fee after 6.00 pm is 26.00 €. The supplementary 3.00 € are fully reimbursed to patients who subscribed to their doctor's practice.

Global Medical File

A Global Medical File (GMF) is meant to bring all your medical information together into a single file. Your general practitioner creates a file with your full medical history. The more medical information your GP has about you, the better he can help you. Opening a Global Medical File is available to everybody; there are no requirements to be met.

House calls

House calls can only be requested by phone (03 / 225 24 25) and not by e-mail. This number can be reached 24 hours a day, 7 days a week, even at night and during weekends. You will always reach someone, the service does not work with answering machines.
House calls are reserved for patients that cannot reach the practice because of health reasons. Do not request house calls for comfort reasons. This would delay house calls for patients that are really in need of them.
Regular consultations are prioritized over house calls without medical emergencies. You will be helped faster by a consultation in the practice. It is also cheaper.
In case the regular number (03 / 225 24 25) is disturbed you may call the emergency number 03 / 680 44 38. Only use this number if you cannot get connected. Not because 03 / 225 24 25 is busy!

Doctors on duty

When you call the practice (03 / 225 24 25) my secretary will give you the central telephone number for doctors on duty in Antwerp: 0900 / 10 512.

Ask the doctor on duty for a summary including diagnosis and treatment and see that this reaches me as soon as possible.

Always call the practice first: 03 / 225 24 25. You may be referred to a doctor on duty between 7 pm and 8 am unless we have agreed differently.

Since March 1st 2011, a doctor on duty is taking over from Monday evening until Friday morning from 07.00 pm until 07.00 am. For the city sections 2000, 2060 and 2018, please call 0900 / 10 512.